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It is the
customer's responsibility to be available at time of delivery to
check all quantities of packages and inspect for damaged or
missing packages. Failure to be available could result in
storage fees from the trucking company. We inform the shipper on
residential deliveries and they will call you from the local
terminal to arrange for delivery. We can not guarantee any
particular day or time of delivery. It is up to each trucking
company. Shortages and damages must be reported immediately on
the bill of lading, in writing, when you are asked to sign for
the delivery. We ship proper quantities in good condition. The
carrier is responsible for the delivery. You or your
representative must be present at time of delivery. Make sure
that anyone assisting you is familiar with this policy. When
they sign for you, they assume the responsibility that these
procedures have been followed.
The customer or
representative of the customer must be present to help unload
the truck. Large shipments may be delivered on pallets. These
pallets can be 'broken down' for hand unloading for those who do
not have fork lift capabilities. Residential deliveries would
require hand unloading and the customer is responsible for that.
The delivery driver may assist, but is only required to get the
load to his tail gate for unloading by you. This applies to
common carrier deliveries, not UPS or other special service
small package delivery companies. Lift gate services are
available in some locations. There is an extra charge for that
of about $100.00 and must be requested at time of order. With
lift gate services, pallets will be lowered to the ground by the
driver, so you do not have to unload it in pieces. Delivery is
to your driveway or closest place the driver can get his truck.
He will not move packages to your garage or back yard.
We deliver by
UPS, Fed. Ex., U.S. Mail or Airborne Express, at our discretion,
unless you request otherwise. Packages that are too large for
these carriers must be shipped by other carriers.
Expected arrival
time for packages that are sold as expedited small package
delivery via UPS or other carriers are one day plus the special
delivery time, i.e. 2nd day delivery will take a minimum of 1
day plus 2 days. We need one full day to process and package all
orders.
Damage discovered
after delivery must be reported directly to the delivery carrier
immediately. The delivery carrier will want to inspect packages,
goods and all shipping containers before a claim can be made.
After inspection a claim must be filed, which includes the
following documents:
Original bill of
lading * Copy of paid freight bill * Original invoice * Repair
or replacement invoice * Inspection report * Packing list
Make all claims
promptly. Most carriers will not consider claims after 9 months
from the date of delivery. Do not deduct losses from your Alamo
Pecan and Coffee invoice, while awaiting adjustment of the
claim, as we can not be responsible for safe delivery. Shortages
and damages must be reported to us within 15 days of delivery.
After 15 days, we assume all goods have been delivered in full
and in good condition. Replacement of missing or damaged items
will be charged at time of order to your account and any claim
or damages will be paid directly to you by the shipping company.
Do not return
goods to Alamo Pecan and Coffee without first securing written
permission from us and a return number. We will not accept
returns without a return number. Do not instruct the carrier to
return shipments when they arrive or you will be subject to a
15% restocking fee plus actual freight charges, even if those
charges were included in the original purchase agreement.
Authorized returns that are due to no error on our part will not
be credited back the actual freight charge to you.
Alamo Pecan and Coffee does not
pay the return freight on any return that is not due to an error
on our part. Some items are not returnable. See our
Return
Policy for full details.
Alamo Pecan and
Coffee will assist you in anyway possible to collect loss or
damage claims from the carrier. We are not responsible for
filing claims, cost of replacement materials or the freight
charges for shipping of replacement parts or materials. If you
have any questions please contact us. |